Terms of service
Draft. A lawyer must complete every [bracketed] part before this page is published.
The agreement
These terms are an agreement between the business that uses Elcara Front Office ("you") and Elcara L.L.C-FZ ("Elcara", "we"). [Lawyer to confirm the contracting entity and how a business accepts these terms.]
[Who may sign up: businesses only, minimum age of the person who signs up, authority to bind the business.]
The service
Elcara Front Office connects to your business Gmail or Outlook, drafts replies to new customer emails in your business's voice, sends your booking link, and asks you to approve replies before they go out.
Every reply waits for your approval before it goes out. Replies about price, discounts and complaints are marked so you see them first.
Phone answering is not part of the service yet. [Terms for phone answering, when it launches.]
Your approvals and your replies
AI drafts can be wrong. You are responsible for the replies you approve. [Lawyer to finish this section.]
[Your duties: accurate business details, a lawful booking link, and the right to give us access to the connected mailbox.]
Acceptable use
[What you may not do: spam, unlawful marketing, misleading customers, breaking the email providers' rules, attempts to break or copy the service.]
Fees and payment
[Price, billing period, taxes, payment method, trial terms if any, refunds, and how price changes are announced. The offer and price are not decided yet.]
Data
Our privacy policy explains how we handle personal information. [Data processing terms for the personal information of your customers, if a separate agreement is needed.]
Third-party services
[The service depends on Google, Microsoft and other providers. Lawyer to describe what happens when one of them changes or stops.]
Availability and changes
[Service availability, maintenance, support hours, and how we change or end features.]
Ownership
[Who owns the service, your content, the drafts and the replies. Licence you give us to run the service.]
Disclaimers
[Disclaimer of warranties, to the extent the law allows.]
Limitation of liability
[Cap on liability, excluded damages, and the exceptions.]
Indemnity
[Indemnity terms, if any.]
Cancelling and ending the service
[How you cancel, how we suspend or end an account, notice periods, and what happens to your data after.]
Governing law and disputes
[Governing law, venue, arbitration if any, and class action terms.]
Changes to these terms
[How we announce changes, and when they take effect.]
Contact
[Legal contact email]. Postal address: [registered address].